Return & Refund Policy

🚫 No Return & No Exchange Policy

At Milatos, every product is prepared and packed with utmost care, hygiene, and freshness.

Because our items are perishable, consumable food products, we follow a strict No Return and No Exchange Policy to ensure quality and safety for all customers.

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1. No Returns or Exchanges

Once an order has been delivered, it cannot be returned, exchanged, or refunded due to the nature of our products (food and beverages).

This policy helps us maintain the highest standards of hygiene and product integrity.

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2. Exceptions (Applicable Only in Rare Cases)

We may issue a replacement or credit only under the following verified conditions:

•You received a damaged, defective, or wrong product.

•The product was missing from your order.

•The item was expired at the time of delivery.

To qualify, you must:

•Inform us within 48 hours of delivery.

•Share order details and clear photographs of the issue at info.milatos@gmail.com.

Our team will review and respond within 2–3 business days.

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3. Non-Eligible Cases

We do not accept complaints or offer replacements for:

•Taste, texture, or personal preference issues

•Minor packaging dents or courier delays beyond our control

•Incorrect delivery address or unavailability at the time of delivery

•Opened, partially used, or tampered products

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4. Refunds (If Approved)

If a refund is approved (only in rare quality-related cases), it will be processed via the original payment method within 7–10 business days after verification.

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5. Cancellation Policy

•Orders once processed cannot be cancelled.

•If cancellation is requested before dispatch, please email us at info.milatos@gmail.com or WhatsApp +91 92116 11104 immediately.

We’ll do our best to accommodate requests made within 2 hours of placing the order.

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6. Our Commitment

We promise to maintain the highest quality and freshness in every Milatos product.

Your satisfaction means everything to us — and we’ll always assist you in the fairest possible way if something goes wrong.

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📞 Contact Us

For any order or quality concern:

📧 info.milatos@gmail.com

📞 +91 92116 11104

📍 Milatos, C/9, 9574 Vasant Kunj, New Delhi – 110070